• Pros are independent contractors. LAVÉ does not run background checks and does not verify licenses or insurance; credentials and any uploaded documents are self-reported. Pros pay out through Stripe, which checks their identity; that is not a background check.

• Confirm scope, time and price in the Statement of Work before work begins. Keep communication and payment inside LAVÉ.

• Owners: have someone else home or let a friend know when a pro is coming, and keep valuables and sensitive documents put away.

• Pros: use Check-In Safeguard to share the job address and expected wrap time with a contact you choose. Do not enter a property if anything feels unsafe.

• Owners can cancel an open request before accepting a bid. Once a job is agreed, you can cancel for free until the owner pays; after payment the pro can refund in full or a dispute can be opened, and you should leave any time you feel unsafe. Block and report the other person from their listing or Profile > Safety.

• In an emergency call 911. LAVÉ is not an emergency service.